How we work
What to expect, start to finish
Booking a gardener is a small act of trust: you are handing someone the keys to the side gate and hoping they know a shrub from a weed. This page sets out plainly how the work is arranged, what happens on the day and what is expected of each side — so there are no surprises in either direction.
The sequence
Four steps, and none of them a surprise.
01
Send a few details
Email what you have in mind — roughly where the garden is, what needs doing and how soon. A couple of photos on your phone are worth a paragraph of description, so send those if it's easy. Email is the quickest way to get hold of us.
02
A look, and a free quote
Where it's needed, we come and see the garden before pricing anything, so the quote reflects what is actually there rather than a guess. Quotes are free and there is no obligation to go ahead.
03
The work, done properly
On the day the job is done at the right height, the right length and the right time of year for the plants involved, with equipment used safely and efficiently. Everything is tidied down at the end — no half-finished corners.
04
One-off or ongoing
Some gardens need one good tidy and that's that. Others are easier kept right with a visit now and then through the growing season. You choose which, and you can change your mind later.
What you can expect
Six things, every job.
None of these are grand promises. They are the ordinary standards that make the difference between a gardener you use once and one you keep.
You'll always get a written answer
Everything runs through email, which means what was agreed — the work, the timing and the price — exists in writing that you can go back and check. Nothing is agreed on a doorstep and half-remembered a fortnight later.
The quote is free, and it's a real number
Quotes cost nothing and carry no obligation. Where a job needs seeing before it can be priced sensibly, it gets seen. If the garden turns out to hold a surprise once work starts, you're told before extra work happens — not afterwards on an invoice.
We'll tell you what the garden doesn't need
Plenty of gardens are sold more work than they want. If a hedge is better left until autumn, or a border needs nothing more than mulching, that's what you'll be told — even where it makes the job smaller.
It gets tidied down
A job is not finished when the cutting stops. Clippings are gathered, paths and patios are swept and tools are cleared before we leave. You should be able to walk out into the garden that evening without stepping over the day's work.
Equipment is used safely
Mowers, trimmers and cutting gear are used safely and efficiently, and with an eye on whoever else is around — children, pets, neighbours and their washing. Where a job cannot be done safely from the ground, we'll say so rather than improvise.
One-off or ongoing, your call
There is nothing to sign and no contract to get out of. Start with a single visit; if you want another, ask for another. Regular work is arranged around how the garden actually grows, not around a package.
What helps from your side
Five small things that make a job go smoothly.
You do not need to be home, and you do not need to supervise. These are the only things that genuinely help.
- 01Somewhere to get in with tools — a side gate, an unlocked garage, or a way to reach the back without going through the house.
- 02An outside tap or water point if the job involves planting or new turf, so things can be watered in properly.
- 03A note of anything precious: a plant that matters to you, a self-seeded thing you want kept, a bulb patch under the lawn. Say it before, not after.
- 04Somewhere green waste can go, or a word in advance if it needs taking away, so it can be priced in.
- 05A heads-up about pets, children's play areas and anything fragile near where the work will happen.
Working hours
Monday to Friday, 7am – 3pm
Early starts suit garden work — the ground is damp, the light is good and it is cooler for anything strenuous. It also means most jobs are finished and tidied down by mid-afternoon rather than running into your evening.
If that sounds like the way you'd want a garden handled, send a few details and we'll take it from there.
Ready when you are.
Email a few details about the garden and you'll get a free, no-obligation quote back.